If the customer has not turned on Restore points, they may not be able to restore back to a time when the device was functioning properly. Note: Restore points are not setup by default. The only problem is when the touchscreen functionality is not working. The best part is that you can navigate between different programs with touchscreen gestures. You can edit complex Excel spreadsheets, join Teams video meetings or watch Netflix. Step 4: Choose the restore point related to the problematic app, driver, or update and select Next > Finish. Microsoft’s Surface Book is a productivity-focused device that you can use in a variety of ways. Here are the possible troubleshootings steps that may help resolve the issue of the device. Note If the reset button is greyed out, continue to Step 8. Locate Calibrate the screen for pen or touch input, and then select it.Ĭlick the Yes button to confirm reset, and follow on screen instructions. Note There may be two HID-Compliant Touch drivers. Disable both before enabling.Ħ.Uninstall HID-Compliant Touch Screen driver, and restart twice.Īfter the first restart, restart once more, for a total of two restarts. All other devices: See Standard touchscreen troubleshooting. Surface 3: See Surface 3 experiences phantom touch input on the left side of the screen. Note There may be two HID-Compliant Touch drivers. Surface Pro 4 or Surface Book 1: See Surface Pro 4 or Surface Book experiences phantom touch input on the screen. 5.Disable and enable HID-Compliant Touch Screen Driver in Device ManagerĪfter disabling, right click on the driver and choose Enable.

Surface pro touchscreen not working